Return & Exchange Policy

We aim to provide you with the best quality and fit available while raising money for the firefighters charity.

If the item you receive from us is not as you expected or has arrived damaged, then please click the button below to download our returns form, print it out and include in the package of the items you are returning.

As we are trying to send as much money as possible to the Firefighters charity, we are unable to provide complimentary returns so please use a carrier of your choice. If you would like an exchange, this will be shipped to you as soon as possible free of charge.


Each of our hoodies are made to order, this approach helps us to maximise profits for the charity by not holding stock, however this does mean that there is a 10-14 day turnaround time while we embroider your hoodie.


All items are dispatched using Royal Mail 2nd Class post. This will generally be with you in 4-5 days.


Please bear in mind that due to Covid postage time is less predictable - some orders have been very slow